Moon Palace Cancun, Cancun ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Carretera Cancun-Chetumal Km 340, Cancun, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Deluxe Ocean View Kids & Teens

Max:

4 persons

485 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior Junior Suite Golf Course Kids & Teens

Max:

2 persons

700 sq. feet

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Superior Deluxe Garden View Kids & Teens

Max:

4 persons

485 sq. feet

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Cancun 11.9 mi

Airports

Cancun (CUN) 7.6 mi

Isla Mujeres (ISJ) 24.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Excellent Spa Experience

“I had the pleasure of indulging in a massage at the Awe Spa during my stay, and let me tell you, it was simply excellent! Marilla and Angellica were exceptionally professional and attentive, providing a level of pampering that was truly rejuvenating. I highly recommend making time for a visit to the spa – it’s the perfect way to unwind!” view full review

Delicious Culinary Adventures

“During my visit, I dined at Caporales, where I savored some of the best traditional Mexican food I’ve ever had. The flavors were exquisite, and the service was attentive and friendly. I also enjoyed dining at Gondola, the Italian restaurant, which had a good menu that catered to all taste preferences. Every dining experience was a culinary adventure worth trying!” view full review

Impressive Fitness Facilities

“The fitness center exceeded my expectations. On my first morning, I joined an invigorating HIIT class led by Carlos, who provided excellent instruction and made the class a challenge. As a frequent gym-goer, I truly appreciated the clean and well-equipped facilities that allowed me to keep up with my fitness routine while on vacation.” view full review

Comfortable and Spacious Rooms

“I stayed in an oceanfront room that was spacious and well-appointed. It provided a stunning view and had all the amenities I needed for a comfortable stay. The jacuzzi was a nice touch, perfect for relaxing after a long day of activities. Overall, my room experience was good and contributed significantly to my enjoyment.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Off-site car park
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Cycling
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Sports trainer
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Special diet menus

Business

Business centre
Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Board games
Children's pool
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Public Bath

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Cancun-Chetumal Km 340, Cancun, Mexico, 77500

Map view

Carretera Cancun-Chetumal Km 340, Cancun, Mexico, 77500

City landmarks

Moon Palace

2600 ft

Spa Centre

Spa

4000 ft

Moon Palace Golf Club

4000 ft

Theme Park

Xoximilco

1.9 mi

Theme Park

Ventura Park Cancun

2.7 mi

Carr. Cancun - Tulum

Piston Pueblo

1.8 mi

Golf Course

Riviera Cancun Golf Resort

1.8 mi

Amusement Park

Wet 'n Wild

2.6 mi

Golf Course

Cancun Country Club

3.0 mi

Golf Course

TPC Cancun Country Club

3.0 mi

Nearby

Event hall

Moon Palace Arena

1800 ft

Restaurants

Momo

4500 ft

Moon Palace Complex Adjacent to lobby

Bugambilias

4500 ft

Carretera Federal 307 Km 340 Moon Palace

Palapa Fragata

4400 ft

Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort

Arrecifes

2700 ft

Carretera Cancun-Chetumal Km. 36.5 Nizuc - Moon Palace

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

Friendly poolside staff

Spacious rooms

Disappointing dining options

Billing issues

8.2/10

Great

Rooms

8.0

Location

7.8

Service

9.2

Dining

8.0

4.5/5 based on 36775 reviews

#50 of 272 hotels in Cancun based on Tripadvisor

Nathaniel

United Kingdom, February 2025

9.0/10

My stay at the resort was once again exceptional! The weather was perfect, the food was delicious, and the staff truly made the experience memorable. I did notice a slight dip in room service quality this time, which was unexpected since I've visited several times before. However, the beautiful rooms and outstanding service from the staff definitely made up for it, and I can't wait to return.

Rooms

9.0

The rooms were beautiful, spacious, and offered stunning views. They were clean and well-maintained, which enhanced my stay considerably.

Service

8.0

The service was fantastic overall, with many staff members going above and beyond to ensure we felt special. However, there were a few hitches with room maintenance during our stay.

Location

9.0

The resort is located in an area that provides easy access to a range of activities, making it perfect for an all-inclusive experience.

Dining

10.0

Dining was a highlight, with wonderful service at the restaurants and a great breakfast buffet that opened early, perfect for early risers.

Facilities

9.0

The facilities were well-kept, particularly the pools and spa areas, allowing for relaxation and enjoyment during our visit.

Victoria

United Kingdom, November 2024

7.6/10

Our stay at the resort was filled with great moments, especially thanks to some outstanding staff members. The service at the beach and in the restaurants was commendable, creating a welcoming atmosphere. However, we faced issues with the room assignments, which didn't live up to the Elite membership benefits promised. Additionally, there were distractions from loud music and vehicles operating too close to our relaxation spot, which detracted from our overall experience.

Rooms

6.0

We were disappointed with the room assignments we received, as they were not up to the expected standards for Elite members, lacking the special treatment we anticipated.

Service

9.0

The service was exceptional in several areas, with standout staff like Eduardo, Armando, and Fernando contributing to a memorable experience. They genuinely went above and beyond to make us feel valued.

Location

7.0

The resort's setting is beautiful, but the beach area experienced significant disturbances from resort vehicles, which affected our enjoyment. It’s also quite expansive, providing both activity and privacy options.

Dining

9.0

The dining experience was wonderful, with attentive service and excellent meals that made our anniversary celebration special. The variety and quality of food available were enjoyable.

Facilities

7.0

Facilities were generally good, but the inconsistency in housekeeping and issues with noise levels around the common areas were concerning.

Joseph

United Kingdom, October 2024

8.8/10

Our stay at the resort was nothing short of amazing! The staff were incredibly friendly and attentive, making every interaction enjoyable. The rooms were cozy and well serviced, but the dining experience was a mixed bag; while the buffets were fresh and varied, I did wish for a few more options. The childcare services truly set this hotel apart, as they allowed us to attend our events worry-free while our kids had a blast. Overall, the value for money was superb, and we can't wait to return!

Rooms

8.0

The rooms were cozy and well-serviced, providing everything we needed during our stay.

Service

10.0

The staff were incredibly attentive and went above and beyond to ensure we had a great experience.

Location

9.0

The resort is situated well, allowing easy access to various activities and amenities.

Dining

7.0

The dining options were fresh and varied, but I would have loved to see more choices available.

Facilities

10.0

The childcare facilities were fantastic, offering a wonderful array of activities for the kids.

Olivia

United Kingdom, October 2024

9.4/10

Our stay at Moon Palace was nothing short of amazing! The luxurious rooms and incredibly attentive service made our family getaway unforgettable. We thoroughly enjoyed the dining, especially the special meal prepared for us. The only downside was that some facilities seemed a bit dated despite the resort being relatively new. Overall, this place offers great value for a memorable vacation experience.

Rooms

10.0

The rooms were luxurious, spacious, and offered stunning views of the Gulf. They were also very clean, which added to our comfort.

Service

10.0

Service was exceptional! From our friendly servers at the pool to the restaurant staff, everyone was incredibly accommodating and went above and beyond to ensure we had a wonderful experience.

Location

9.0

The resort's location provided a perfect mix of tranquility and activities. It was just a short shuttle ride to various attractions, and you could see the beautiful Gulf from almost everywhere.

Dining

10.0

Dining was a highlight, especially our special meal that started with cheese fondue and ended with a fantastic flaming dessert. The quality of food was consistently high throughout our stay.

Facilities

8.0

The facilities were quite nice, though some areas felt a bit worn despite the resort being less than ten years old. However, the pools were well-maintained and enjoyable.

George

United Kingdom, September 2024

6.2/10

I recently stayed at Moon Palace Nizuc for a wedding, and while there were some positive aspects, the overall experience was disappointing. The staff at the resort were genuinely wonderful, making efforts to be friendly and accommodating. However, the resort's size led to long walks between amenities, and the beach was underwhelming. Additionally, the food quality and dining options left much to be desired. The experience was marred by billing issues that caused financial stress during my stay.

Rooms

7.0

The rooms were spacious and had comfortable beds, but they could use a deeper clean.

Service

9.0

The staff members, especially the poolside team, were extremely helpful and friendly, really enhancing the experience.

Location

5.0

The resort is massive, which resulted in lengthy walks for everything, making the location feel inconvenient at times.

Dining

5.0

The dining experience was disappointing, as most meals were bland and lacked flavor, particularly during the wedding buffet.